Friday, January 25th, 2008
OII and POST did a Gov2.0 gig at da House on Tuesday, packed full. I spoke, in the exemplary company of Jerry Fishenden and Tom Steinberg, on the theme of customer-centred redesign. There’s a meme that Transformational Goverment will just be held up by all this customer insight. “We know what we’ve got [...]
Wednesday, January 23rd, 2008
Last night the idea to find a different sort of place where we could live differently came together. It was great to hear our different voices quietly growing in confidence articulating things we want but perhaps didn’t think of as possible.
There’s a good stage when we encourage each other. Difficult stuff comes later: hard decisions [...]
Wednesday, January 16th, 2008
On impulse I signed up for a Barclaycard OnePulse – the credit card, Oyster and contactless payments all in one. But now I’ve had second thoughts, snipped it up into little pieces and written to Donna Middleton, head of customer services to say why:
Dear DonnaThank you for sending me the innovative Barclay-Oyster card and documentation. [...]
Monday, January 7th, 2008
The housing market has gone nuts. Our house – lovely as it is – wastes energy and isn’t epecially comfortable. I’m not convinced any of us live on the right scale when we live in isolation or merely as nuclear families. Neighbours are a lottery whether you’re cheek by jowl in town or in a [...]
Monday, January 7th, 2008
Returned from Abu Dhabi (where despite the climate and lack of water everything worls reasonably well) to some British customer service.
British Airways loses our pushchair. That’s the easy part to live with (happens countless times, our frequent flier friends tell us).
Next British Telecom don’t seem to be providing a phone service, just as we’re catching [...]
