Orange executive office: one more try…
Posted on May 5th by William in Customer service, Faith & practice
Well, the Orange executive office is at least prompt and efficient, if cursory and to date unhelpful. So I’ll try them again:
Dear JaimeThank you for your response which is prompt, but cursory and as you say disappointing.
“Think it possible that you may be mistaken…”
The evidence you refer to appears to show use by a third party of my stolen debit card and driving licence, coupled with a forged signature. This does not make me liable for this contract, however much Orange may insist it does. I reported the impersonation straight away to the police. I have 17 pages of correspondence on this with you, NCO and the police, including crime reference numbers. I can have this faxed to your office if you wish.
I’m an innocent party and long-standing Orange customer, yet Orange’s hitherto uncommunicative and now intransigent stance has forced me to engage solicitors’ support to bring this matter to some sort of conclusion. Accordingly, Farrers have now written on my behalf to your legal department.
The plain fact is that by making threats, passing this false information to NCO and threatening to pass it to credit reference agencies has Orange
- is being defamatory about me
- is in breach of its obligations under the Data Protection Act and
- has failed to abide by the CISAS regulatory codeI’m now securing affidavits to confirm that on the day someone took out this contract in Oxford Street (5 Dec 2008) I was seen by dozens of people between 1200 and 1400 at Hambledon nursery school in Surrey at a Christmas bazaar.
The sum of money you are – quite wrongly, and quite in error – trying to recover from me is £83. At what stage of this process does common sense kick in?
*sigh*
*sigh* *sigh* *sigh*
