Just because the Orange call centre says problem solved doesnt mean it is
Posted on Jul 3rd by William in Customer service, Faith & practice
U. writes out of the blue to say
Hi williamJust been reading about your problems with orange. I’ve run into similar problems in that 5 years ago my phone got stolen in spain. I rang orange to bar the phone at the time which they said they’d do. 2 days later I rang about getting a new phone to be greeted with the news they hadn’t barred it and that I owed them 725 pounds. Basically I outlined situation again and was given the impression that matter had been dropped (but unfortunately not in writing – I was being a bit naive at the time). 5 and a half years later orange have sold the debt on to a debt collection agency who are basically giving me grief. Essentially I’m spending a lot of time arguing with them but should also now start writing letters to Orange. My mate is a lawyer and has helped me draft letters to the debt collection agency and their solicitors but I guess the best way is really getting orange to drop the debt as you have been trying to do.
Who have you been contacting at Orange? the legal department? I’m currently waiting all my bills, correspondance etc under the data protection act from Orange and a deadlock letter before referring the matter to CISAS.
This is what we needed David Hume’s “Registered Call” service (which recorded and date-stamped the call on your behalf). Keep us informed U! Anyone should feel free to use my Farrers letters as patterns or examples in their dealings – that’s what I put them up for.
Unfortunately the Registered Call service seems to have been discontined since 15th December 2005 and I haven’t found anything else similar.
[...] If only it was available to Orange customers… [...]