William Heath’s blog

Test: talk at G2010

Posted on Oct 29th by William in Uncategorized

Test

Watch the Video Here &rauo;

2 responses

  1. On Nov 10th, Mick Phythian said:

    William

    A very stirring presentation but not sure now it will work with local government, a profound failing of the whole e-government model since its birth.

    I’m also unsure where you get the idea that the 100% by 2005 target was withdrawn in 2004? Local government was still being beaten around the head with that into 2006, hence one reason for me starting my research.

    Tou compliment the Martha Lane Fox work but that PWC also missed out that ‘the skills-poor will always be with us’ and a mediated face-to-face service will always be needed if we are not to exclude!

    Anyway, let’s see if the next ten years work out and spend less than the previous ones and whether we still have public services at the end of it?

    Mick http://greatemancipator.com

  2. On Nov 15th, William said:

    Thanks Mick.

    I think the whole “empowered citizen”/VRM agenda is way more important in local gov as in Whitehall, because local government delivers 10x as many personal services.

    Obviously initiatives like Gateways, ID cards, centralised databases for health and children are the big targets. But – youre quite right to ask – when personal VRM systems interact with the present generation of org-centric local government CRM systems this will have far more day to day impact. So my answer wd be resounding yes: this will indeed play out in local government.

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